Return and Refund Policy
Refunds are made within 3 to 5 business days of the order being cancelled by ManHar Organics. All orders, Either Cash-on-Delivery or Prepaid with a credit card, debit card, or net banking will have the amount returned to the bank account through NEFT or UPI. Please keep in mind that Cash-on-Delivery Charges and Shipping Charges (if applicable) are non-refundable.
Replacement / Return Policy by ManHar Organics.Com:
- In 7 days except the following:
- Products perishable in nature
- Gift Certificates
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that the wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for the same. Only after receiving our confirmation, you are requested to send the item back to us at the given address. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Our Return Policy:
- The replacement request must be made within 7 days of purchase and must not be part of the above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- Our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer will be refunded the order amount after deducting the shipping charges. (The customer will pay shipping charges).
- In case of cancellation by the customer after shipping/delivery of the order the customer shall be charged for shipping.
- In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer shall still be charged for the order.
- In the case of perishable items or custom-made non-perishable items, neither ManHar Organics.com nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by ManHar Organics.com:
Refunds would be made via NEFT or UPI and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of the refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final
- If the order is confirmed by us and we are not able to ship the product on time, then we give refunds to the customer if the customer demands
- A 100% refund will be given if the product is not available or ManHar Organics is not able to ship the products
- For couriered products, If the delivery address is outside the service area, then only a 100% refund will be given
Items Damaged in Shipping
Products received in a damaged state can be returned if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage - if it is a courier issue or a packaging issue.
Food items once opened, would not be taken back.
